- HOW DO YOU PROCESS THE ORDERS?
- Once the order is placed online, we will verify the information to make sure the shipping information is valid. The process may take 12hrs - 2days. After that, the orders will be packed and sent to its destination.
- During this process, we will be sending an email to the customers informing the orders are on its way with the tracking number on it.
- If an information is incomplete or inaccurate, we will be sending an email to the customers to update the information with us. If we don’t receive any reply for more than 3 tries, the order that was placed will be cancelled.
- HOW DO I CANCEL MY ORDER?
- You may cancel an order by sending us an email at firstname.lastname@example.org. A request must be sent within 12hrs after placing the order on our website.
- WHAT IF I TYPED IN THE WRONG INFORMATION?
- You may also send us an email at email@example.com to update and correct your information. A request must be sent within 12hrs after placing the order on our website.
- WHAT PAYMENT METHOD DO YOU ACCEPT?
- We accept payments via Mastercard, Visa, Paypal, Apple Pay and American express.
- HOW SECURE IS MY PAYMENT INFORMATION?
- We are using Ecommerce platform that has SSL certificate. All payment information are encrypted and secured.
- HOW LONG IS THE SHIPPING?
- In order to improve the transportation speed and customer experience, We only work with internationally renowned courier companies ( TNT, UPS, DHL, FedEx ).
- It takes 2-4 days to ship items quickly, and 4-10 days for special destination countries.
- HOW MUCH IS SHIPPING FEE?
- Due to the heavier weight of the wedding dress and the dress, the transportation cost will vary according to the weight of the whole product in the package. For a better customer experience, we decided to only charge you $10, and the rest of the shipping cost will be replenished by us.
- I ORDERED 2 (OR MORE ITEMS) BUT I HAVE ONLY RECEIVED ONE?
- The orders may be sent separately so you should not worry. The other package may be still on its way.
- WILL I HAVE A TRACKING NUMBER?
- Yes. once the order and shipping information is verified, the orders will undergo shipment process and we will email you an update with your tracking information on it. This may happen 3-6 days after placing your order.
- I HAVE NOT RECEIVED AN ORDER CONFIRMATION?
- Often times, it is because the email that was sent to us is mistyped. You can correct it by sending us a request firstname.lastname@example.org. On normal circumstances, we usually send two emails for every order made. One email to confirm the success in placing your order and another to let you know that your package is on its way with the tracking number on it.