Order Cancellation

Order Cancellation

We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was formulated with this in mind. However, it is important to note that our dresses are made to order. Once the tailoring process has begun, the materials cannot be reused. Please be informed that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.


Actions : Cancellation

ProductTime FramesAmount Refunded
Product Price       Shipping Cost       
Customized Dresses       within 12 hours of order confirmation        Full RefundFull Refund
within 24 hours of order confirmation70%100%
within 48 hours of order confirmation50%100%
Standard Dresseswithin 12 hours of order confirmationFull RefundFull Refund
within 24 hours of order confirmation75%100%
within 48 hours of order confirmation55%100%

 

 

 

 

 

Note:

After 2 days of payment confirmed, your order can NOT be cancelled any more.
Cancellations and modifications are not applicable for RUSH ORDERS after 24 hours of payment confirmation.